Cuff repair More than just decoration

Repairing the cuff requires a lot of handwork, know-how and utmost care. First, the new edging piece is cut by hand and sewn onto the upper. In a second step, the worn material is removed and replaced with the new piece, ensuring that the necessary glueing and seams match the LOWA standards and nothing pinches on the cuff.

Falkenhof Paul Klima LocationScouting

“A great contri­bution to sustain­ability: repair instead of throwing away.”

— Paul Klima | LOWA ACTIVE Team

Which parts of my shoe can be repaired?

You will find the name of your shoe on the label attached to the inner face of the shoe’s tongue.

How it works

The first point of contact for all repairs within the warranty is your LOWA specialist retailer. Thanks to their expertise, your retailer can best judge what steps to take, or if your boots should be sent for repair or to make a complaint. If it is a complaint within the warranty, then take the boots to the retailer or send them in if they were purchased online or elsewhere (all retailers can be found here). Always attach a copy of the receipt to the boots and a short letter describing the problem. The retailer will then look after the rest of the complaint process.

Your shoe is no longer covered by the warranty, or you want to have it repaired?
We’ll be happy to assist you!

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    Preparation
    Remove the insole and laces from the cleaned and dry footwear.

  2. packing_clipping

    Packaging
    Pack your shoes in a box. Attach a short letter to the box, in which you briefly explain what repair should be carried out on your footwear. Please do not forget to include your own address and also your telephone number.

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    Shipping
    Send the package insured to the following address:

    ALP Sp. z o.o.
    Service Department
    ul. Rybnicka 20
    43–190 Mikołów

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    Wait
    Now you need to be patient. Your repaired shoes and invoice will be sent back to your home within around 2 to 3 weeks.

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    Contact
    Would you like to have something else on your shoe repaired, or do you have a special question? Contact us, and we can talk about what you need to do.

Do you have any other questions?

Send us a message. We’ll be happy to help.

Please view the privacy policy right to be informed section of the General Data Protection Regu­lation for questions related to the collection, processing and usage of your personal data or questions related to information, recti­fication, blockage or erasure of data. We inform you about the key aspects of data processing in this privacy information.

You can revoke your agreement to the data storage at any time. Just send an email from your email address, your contact data and the subject: “Revocation of data storage” to datens­chutz@lowa.de